Sears Home Services AI chatbot databases exposed 3.7 million records

Sears Home Services, disclosed Mar 2026. Leaky AI product Data exposed High

A researcher found three unsecured databases behind Sears Home Services' AI chatbot and scheduling assistant, exposing chat logs, call recordings, scheduling files and customer personal data. Access was restricted the day after disclosure.

Disclosed

Mar 2026

Organization

Sears Home Services

Vendor

Unknown

Product

Sears virtual assistant

Kind of AI

Chatbot

AI's role

AI was the target

How it happened

Leaky AI product: Exposed datastore

Harm

Data exposed

Data involved

Chat logs, Personal data

Reach

One organization

Records

3,700,000

Severity

High

Model at fault

No

Status

Confirmed

Country

US

Sources

1. https://www.securitymagazine.com/articles/102188-37m-records-exposed-many-belonging-to-sears-home-services
2. https://cybernews.com/ai-news/ai-chatbot-data-leak-sears/